Like a surfer stuck on the shore, you’re probably feeling marooned at your Surfshark VPN not connecting. It’s an issue that can leave you stranded and cut off from the virtual world you’re trying to reach.
But don’t fret; there are various reasons this might happen, and each one has a solution. We will explore these possible causes and, more importantly, how to fix them, one by one.
So, if you’re ready to ride the waves again, let’s kick off this troubleshooting journey.
Surfshark VPN Not Connecting – Possible Causes
If you’re struggling with Surfshark VPN not connecting, it could be due to a variety of factors such as a poor internet connection, firewall or antivirus restrictions, VPN server issues, outdated VPN software, ISP or network restrictions, VPN protocol compatibility, or DNS issues. It’s important to address each potential cause to ensure you can access a secure connection.
Firstly, check your internet connection. Your Surfshark VPN may have trouble connecting if it’s slow or unstable. Run a speed test with the VPN turned off. If the issue persists, contact your ISP to resolve it.
Next, consider any firewall or antivirus software you’re using. These can sometimes restrict or block VPN traffic. Try disabling these temporarily to see if your connection improves. If it does, add your VPN client to the exceptions list in your firewall or antivirus settings.
Don’t forget to check for VPN server issues, too. Sometimes, servers can undergo maintenance, which can disrupt your connection. You might need to connect to a different server while this is happening.
If you’re using an outdated version of your VPN software, this could also be the culprit. Make sure you’re running the latest version of the Surfshark app. If you’re dealing with ‘surfshark not connecting to Android’ issues, try reinstalling the app. Here is a link to your VPN free download.
ISP or network restrictions can also prevent your Surfshark VPN from connecting. You might need to switch to a different server or VPN protocol to bypass these restrictions.
Surfshark VPN Not Connecting – Best Fixes
If your Surfshark VPN isn’t connecting, don’t fret.
First, check the protocol compatibility of your Surfshark VPN, as this could be the source of the issue.
If that’s not it, you might need to update your Surfshark software or look into any possible firewall or antivirus restrictions preventing the connection.
Fix 1: Check Surfshark VPN protocol compatibility
To ensure your Surfshark VPN connects without a hitch, you’ll want to check if your VPN protocol is compatible with your device or network. This could be the root cause if you’re encountering connectivity issues.
Here’s a quick guide:
- Identify the protocol you’re using. Surfshark provides three options: OpenVPN, IKEv2, and WireGuard.
- Check if your device or network supports the protocol. Some networks may block specific protocols.
- If the protocol is incompatible, switch to another one. For instance, if you’re using OpenVPN and it’s not working, try switching to IKEv2 or WireGuard.
Fix 2: Update the Surfshark VPN software
Keeping your Surfshark VPN software up-to-date is crucial for maintaining a stable and secure connection. Outdated software can often lead to connection problems. To avoid this, regularly check for updates on the Surfshark website or your app store.
Updates often include bug fixes, improvements, and new features that enhance your VPN’s performance.
If you can’t connect, check for the latest version installed. If not, download the update and install it. Sometimes, you might need to uninstall the app and then reinstall the updated version.
Fix 3: Check your Firewall or antivirus restrictions
Sometimes, your Surfshark VPN mightn’t connect due to restrictions from your firewall or antivirus software. These security measures, while important, can occasionally interfere with VPN connections. Here’s how you can address this issue:
- Disable your firewall and antivirus temporarily. Attempt to connect to Surfshark VPN. If it connects, you’ve found the culprit.
- Add Surfshark VPN to your firewall’s and antivirus list of exceptions. This will allow the software to operate without being blocked.
- In some cases, you might need to disable SSL monitoring in your antivirus software.
Remember to reactivate your firewall and antivirus once you’re done checking.
These steps should help you resolve firewall or antivirus-related issues with your Surfshark VPN connection.
Frequently Asked Questions
What Are the System Requirements for Surfshark VPN to Run Smoothly?
To run Surfshark VPN smoothly, you’ll need a stable internet connection, an updated device operating system, and the latest version of the Surfshark app. Ensure your firewall or antivirus isn’t blocking the app. Check VPN protocol compatibility, too.
Can My Location Affect the Connection of My Surfshark VPN?
Yes, your location can impact your VPN connection. Some regions may have network restrictions or ISP limitations that hinder VPN connectivity. Try changing your VPN server or protocol to mitigate these issues.
How Does Surfshark VPN’s Auto-Connect Feature Work?
Surfshark VPN’s auto-connect feature automatically connects you to the best available server once you’re online. It’s handy for ensuring consistent protection, especially if your internet connection is unstable or frequently disconnects.
Can I Use Surfshark VPN on Multiple Devices at the Same Time?
Yes, you can use Surfshark VPN on multiple devices simultaneously. There’s no limit! So, you’re free to secure all your gadgets simultaneously with just one Surfshark account. It’s that convenient and user-friendly.