When you’re in a Zoom meeting, nothing is more annoying than having issues with how to unmute on Zoom phone call – especially if it’s an interview. You’re completely thrown off and slightly embarrassed until you can figure it out and try to save face.
To help avoid issues like this, this article discusses how to unmute on Zoom phone calls, some of the common problems one might face using Zoom, and the best fixes. We also recommend taking time out to familiarize yourself with Zoom before a meeting.
How to Unmute on Zoom Phone Call – Step-By-Step
To unmute on Zoom phone call, enter *6 on your phone’s dial pad. *6 and *9 are phone controls for participants of Zoom meetings. *6 can be used to mute/unmute, while *9 is used to raise/lower hand during a Zoom phone call.
Let’s go back to the basics for a moment;
How to Join A Zoom Meeting by Phone?
- To join a Zoom meeting, simply dial one of the numbers listed in the meeting invite.
- Dial an in-country number rather than a toll number to avoid carrier rates
- After dialing, follow the prompts
- First, enter the meeting ID provided by the host
- If you are the host, enter the host key to start the meeting
- If you are not the host and the meeting is yet to start, you will be prompted to type in the host key, simply enter # to wait as a participant
- If you are a panelist in a webinar or you joined using a computer or mobile device, you will be prompted to enter your participant ID using #participantID# or enter # to skip
- If the meeting invite included a passcode, you will be prompted to enter it
Phone Controls for Participants
- Enter *6 to mute or unmute
- Enter *9 to raise or lower hand
Phone Controls for Hosts
- Enter *4 to end meeting for everyone
- Enter *5 to lock or unlock the meeting
- Enter *6 to mute or unmute yourself
- Enter *7 to start or stop recording (All participants will be notified)
- Enter *# to hear the number of participants
- Enter 99 to mute or unmute all participants
Read also: How to Unmask “No Caller ID” Calls on Android and iPhones
How to Unmute on Zoom Phone Call on iPhone
To unmute on Zoom phone call on iPhone, enter *6 on your phone’s dial pad. *6 and *9 are phone controls for participants of Zoom meetings. *6 can be used to mute/unmute, while *9 is used to raise/lower hand during a Zoom phone call.
Phone Controls for Participants
- Enter *6 to mute or unmute
- Enter *9 to raise or lower hand
Phone Controls for Host
- Enter *4 to end meeting for everyone
- Enter *5 to lock or unlock the meeting
- Enter *6 to mute or unmute yourself
- Enter *7 to start or stop recording (All participants will be notified)
- Enter *# to hear the number of participants
- Enter 99 to mute or unmute all participants
Read also: Best Wireless Earbuds for Phone and Business Calls
Zoom Join Audio by Phone Not Working? Fixes
To fix the join audio by phone not working, simply check that you are not doing this more than 15 minutes before the start of the meeting. This feature does not work if you call more than 15 minutes before the start of the meeting. If this is the case, you can wait for a few minutes and ensure you join at 10-5 minutes before the meeting.
Fix 1: Meeting Settings
Another fix for join audio by phone not working is to ensure that the host has:
- Allowed participants to join by phone at the account, user, or group level
- A pro, business, or enterprise account
- Subscribed to the audio plan
- Allowed your webinar or meeting role to utilize the call-out to join audio by phone feature
You can try again once all of this is confirmed.
Fix 2: Meeting Schedule
The feature also does not work if the meeting is not scheduled at a fixed time. Simply reach out to the host to set a fixed time for the start of the meeting and try again. If the meeting is scheduled with a fixed time, the host also has to ensure join by phone is allowed for participants.
Fix 3: Call-Out Numbers
The call-out numbers might be blocked by your phone service. If the join audio by phone is not working, then you should check that the number you are trying to call is not blocked. If it is, unblock it and try again.
Read also: Best Webcam for Video Conferencing
Fix 4: Manual Dial-In
If none of the above works, you can manually dial into the meeting or webinar.
- To manually dial into a Zoom meeting, simply dial one of the numbers listed in the meeting invite.
- Dial an in-country number rather than a toll number to avoid carrier rates
- After dialing, follow the prompts
- First, enter the meeting ID provided by the host
- If you are the host, enter the host key to start the meeting
- If you are not the host and the meeting is yet to start, you will be prompted to type in the host key, simply enter # to wait as a participant
- If you are a panelist in a webinar or you joined using a computer or mobile device, you will be prompted to enter your participant ID using #participantID# or enter # to skip
- If the meeting invite included a passcode, you will be prompted to enter it
Read also: How to Sign Up Phone Number for Spam Calls and Texts from Telemarketers as Revenge on Someone
Zoom Meeting Does Not Allow Phone Dial-In? Fixes
To fix when a Zoom meeting does not allow phone dial-in, confirm that:
- The host has allowed participants to join in by phone at the user, group, or account level
- The host is on a pro, business, or enterprise account
- You are not dialing in more than 15 minutes before the start of the meeting
- The host is subscribed to the audio plan
- The call-out numbers are not blocked by your phone service
- The meeting is scheduled with a fixed time
- The host has allowed your meeting role to join audio by phone
Read also: How to Remove Emergency Call from Lock Screen
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