Why Is My Samsung Phone Dropping Calls?

By John Adebimitan

You’ve probably asked, “Why Is My Samsung Phone Dropping Calls?”

Are you tired of your Samsung phone dropping calls? You’re not alone. Dropped calls can be frustrating, especially when you’re in the middle of an important conversation. If you’re experiencing this issue, there could be several reasons why.

In this article, we’ll explore the various reasons why your Samsung phone may be dropping calls and provide tips on how to fix the issue.

Read also: How to Stop Your Phone from Dropping Calls

Why Is My Samsung Phone Dropping Calls? Causes and fixes

In addition to talking about some common causes of your Samsung Phone Dropping calls, we’ll also discuss some preventative measures you can take to ensure that your phone stays connected and you can enjoy uninterrupted conversations.

By the end of this article, you’ll better understand what’s causing your dropped calls and how to resolve the problem.

1. Poor Signal Strength

One of the most common reasons for dropped calls is poor signal strength. If you are in an area with weak signal, your phone may struggle to maintain a connection with the network, leading to dropped calls. This can happen if you are in a building with thick walls or if you are in a rural area with limited cell tower coverage.

Why Is My Samsung Phone Dropping Calls

To check your signal strength, look at the signal bars on your phone. If you have only one or two bars, your signal strength is weak, and you may experience dropped calls. To improve your signal strength, try moving to a different location or going outside if you are indoors. You can also try turning on airplane mode for a few seconds and then turning it off again to reset your connection to the network.

2. Network Congestion

Another reason for dropped calls is network congestion. If too many people use the network simultaneously, the network may become overloaded, leading to dropped calls. This can happen during peak hours when many people are using their phones at the same time.

To avoid network congestion, try making calls during off-peak hours when fewer people are using the network. You can also try using a Wi-Fi calling feature if your phone supports it. Wi-Fi calling uses your home or office Wi-Fi network to make calls, which can help reduce network congestion and improve call quality.

3. Damaged Antenna

Your phone’s antenna is responsible for transmitting and receiving signals. If the antenna is damaged, it can lead to poor signal strength and dropped calls. The antenna can be damaged due to physical impact, water damage, or wear and tear over time.

You can perform a simple test to check if your phone’s antenna is damaged. Make a call and walk around your home or office. If the call drops when you are in a certain area, it could be due to poor signal strength caused by a damaged antenna.

Damaged Antenna

If you suspect that your phone’s antenna is damaged, you should take it to a professional for repair. Attempting to repair it yourself can cause further damage to your phone.

4. Software Glitches

Software glitches can also cause your Samsung phone to drop calls. These glitches can be caused by outdated software, corrupted files, or conflicts with other apps.

To fix software glitches, you can try the following:

  • Update your phone’s software to the latest version
  • Clear the cache and data of the phone app
  • Uninstall any recently installed apps that may be causing conflicts
  • Perform a factory reset (Note: This will erase all data on your phone, so make sure to back up your data before doing this)
Software Glitches

If none of these solutions work, you may need to take your phone to a professional for further diagnosis and repair.

5. Call Settings

Check your phone’s call settings to ensure they are configured correctly. Here are some settings to check:

  • Call forwarding: Make sure call forwarding is disabled. If it’s enabled, incoming calls may be forwarded to another number, causing your phone to appear as if it’s dropping calls.
Call Settings
  • Call waiting: If call waiting is enabled, incoming calls may interrupt your current call, causing it to drop. Disable call waiting to prevent this from happening.
Call Settings
  • Wi-Fi calling: If you’re using Wi-Fi calling, try disabling it. Sometimes Wi-Fi calling can cause issues with call quality, resulting in dropped calls.
Call Settings
Call Settings

6. Do Not Disturb Mode

Do Not Disturb mode is a feature on Samsung phones that allows you to silence calls and notifications. However, if you have it enabled, it could be causing your phone to drop calls. Here’s what to check:

Do Not Disturb Mode
  • Schedule: If you have Do Not Disturb mode scheduled to turn on during certain times, make sure it’s not interfering with your calls. If it’s turning on during an important call, it could cause the call to drop.
  • Allow exceptions: Check that you have allowed exceptions for calls and messages. If you haven’t, your phone may be blocking incoming calls, causing them to drop.

By checking your phone’s call settings and Do Not Disturb mode, you can eliminate some of the common settings issues that may be causing your Samsung phone to drop calls.

Frequently Asked Questions

How to prevent dropped calls on Samsung phones?

To prevent dropped calls on Samsung phones, make sure you have a strong signal. You can do this by ensuring that your phone is in an area with good network coverage. You can also try turning on the “Airplane mode” for a few seconds and then turn it off. This will refresh your connection to the network and may help to improve the signal strength.

What causes Samsung phones to drop calls?

Several factors can cause Samsung phones to drop calls. These include network issues, software issues, hardware problems, and physical damage to the device. In some cases, a weak signal or interference from other devices can also cause dropped calls.

How to fix dropped calls on Samsung phones?

One way to fix dropped calls on Samsung phones is to restart the device. This can help to refresh the phone’s connection to the network. You can also try resetting the network settings or updating the phone’s software. If the problem persists, you may need to contact your service provider or a certified technician for further assistance.

How to improve phone call quality on Samsung phones?

To improve phone call quality on Samsung phones, make sure you have a strong signal. You can also try turning off other apps or services that may be using your phone’s resources. Additionally, you can try using a headset or speakerphone to improve the audio quality.

What are common solutions for Samsung phones dropping calls?

Common solutions for Samsung phones dropping calls include restarting the device, resetting the network settings, updating the software, and contacting your service provider or a certified technician for further assistance. In some cases, you may also need to replace the SIM card or repair the phone’s hardware.

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